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At Sweatshirts.co, we strive to provide high-quality products and excellent customer service. Due to the nature of our products being printed by a third-party provider, our refund and return policies are as follows:
No Refunds for Change of Mind or Incorrect Sizing: We do not offer refunds or exchanges if you change your mind or select the wrong size. Please refer to our sizing guide before making a purchase.
Defective or Incorrect Items: If your sweatshirt is damaged, has a printing error, or is defective, please contact us within 7 days of receiving your order. Provide a clear photograph and a description of the issue. We will offer a replacement or a full refund in such cases.
There is no federal law requiring retailers to accept returns. However, some states have specific regulations. For example, in California, if a return policy is not clearly posted, customers are entitled to a full refund within 30 days of purchase.
We recommend reviewing your state's specific return laws.
Canadian law does not obligate businesses to accept returns unless the product is defective. Many retailers offer return policies voluntarily.
Our policy aligns with this: refunds are provided only for defective or incorrect items.
Under the Consumer Contracts Regulations, customers have the right to cancel an online purchase within 14 days of receiving the goods for any reason.
If you wish to return an item, please contact us within this 14-day period. Items must be returned in their original condition.
EU consumers have a 14-day "cooling-off" period for online purchases, during which they can return items for any reason.
To initiate a return, contact us within 14 days of receiving your order. Items should be returned in their original condition.
Under the Australian Consumer Law, customers are entitled to a refund or replacement if a product is faulty, not as described, or unfit for purpose.
Change-of-mind returns are not required by law. Our policy is consistent with this: refunds are provided only for defective or incorrect items.
The Consumer Guarantees Act requires businesses to remedy goods that are faulty or not as described. However, retailers are not obligated to accept returns for change of mind.
We offer refunds or replacements only for defective or incorrect items.
Consumers have the right to cancel online purchases within 7 days of receiving the goods, regardless of the reason.
If you wish to return an item, please contact us within this 7-day period. Items must be returned in their original condition.
Japanese law does not mandate retailers to accept returns unless the product is defective.
We adhere to this standard: refunds are provided only for defective or incorrect items.
The Consumer Protection Code grants consumers a 7-day period to withdraw from online purchases, starting from the date of product receipt, for any reason.
To return an item, contact us within this 7-day window. Items should be returned in their original condition.
Under the Consumer Protection Act, consumers can return products that are defective, not as described, or delivered late. Return windows typically range from 7 to 30 days, depending on the product category.
Our policy allows refunds or replacements only for defective or incorrect items.
For countries not listed above, our general policy applies: refunds or replacements are provided only for defective or incorrect items.
Countries with Mandatory Return Rights for Online Purchases
Based on current consumer protection laws, the following countries require businesses to accept returns for online purchases within a specified period, regardless of the reason:
United Kingdom: 14 days
European Union member states: 14 days
South Korea: 7 days
Brazil: 7 days
India: Varies (typically 7–30 days)
Additional Information for UK and EU Customers
In accordance with the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive, we reserve the right to make deductions from refunds if the returned goods have diminished in value due to handling beyond what is necessary to establish their nature, characteristics, and functioning.
Please ensure that items are returned unused and in new condition. Customers are responsible for the cost of returning goods to our warehouse.
EU Representative
In accordance with EU Regulation (EU) 2019/1020, our appointed representative within the European Union is:
HONSON VENTURES LIMITED
Email: gpsr@honsonventures.com
Address: 3, Gnaftis House, Flat 102, Limassol, Mesa Geitonia, 4003, Cyprus
Initiating a Return
To initiate a return, please send an email to refunds@sweatshirts.co with the following information:
Your order number
Reason for the return
Photographs of the item, if it is defective or incorrect
We will provide you with the return address and further instructions to proceed with the return process.
