At Sweatshirt.co, we strive to provide you with the best products and service. We want you to be delighted with your purchase. However, we would like to make it clear that, due to our use of third-party print-on-demand suppliers, we can only offer refunds in specific cases.
We will offer refunds only in the following circumstances:
- Damaged or Defective Products: If you receive a sweatshirt that is damaged or defective upon arrival, we will gladly provide a refund. Please provide photographs clearly showing the damage or defect to facilitate the refund process.
We regret that we cannot provide refunds for the following scenarios:
- Change of Mind: We do not offer refunds if you have a change of mind, ordered the wrong size, or decided you no longer want the product. We strongly recommend reviewing our size chart and product descriptions before placing an order.
- Incorrect Shipping Information: Please ensure that your shipping information is accurate before placing your order. We cannot offer refunds for items shipped to the wrong address due to incorrect information provided by the customer.
Submitting a Refund Request:
To request a refund for damaged or defective items, please follow these steps:
- Contact Us: Send an email to email@example.com within 7 days of receiving your order, explaining the issue.
- Include Photographs: Attach clear photographs that display the damage or defect on the product. This helps us process your request more efficiently.
- Order Details: Include your order number and contact information in your email.
Once we receive your refund request, we will review the provided information and photographs. If your request meets our refund criteria, we will initiate the refund process. Please allow 4-7 business days for the refund to be processed.
We appreciate your understanding of our non-refundable policy for the specific reasons outlined above. If you have any questions or concerns about this policy, please don't hesitate to contact our customer support team.